Policies

At Glass Installations Ltd we’re committed to providing services which embrace diversity and promote equality of opportunity for all. These values are embedded in our day-to-day working practices with all our customers, staff members, colleagues and partners.

Discrimination on grounds of gender, gender identity, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities, trade union activity or political beliefs – or any other grounds – will not be tolerated.

We have a strong commitment to promoting equality of opportunity and diversity within the communities in which we work and aim to always have parity of representation across the workforce.

Recruitment from groups currently under-represented in the workplace is encouraged and we aim to support everyone’s career progression once employed.

We will treat our customers, staff members, colleagues and partners fairly and with respect.  Whilst promoting an environment free from discrimination, bullying and harassment.

We will continue to build in legislative requirements and best practice to all our service delivery and employee policies and procedures, and support these with appropriate training and guidance.

We understand that everyone can contribute to the achievement of our company’s visions and values, and continue to listen to all views, comments and suggestions made on any element of our Equality and Diversity Policy.

We will not waver on these fundamental values and assure everyone who comes in contact with us that we remain resolute in upholding our principles.

Any person making a complaint to us must feel confident that their report will be dealt with fairly, thoroughly and expeditiously. For these reasons we have a robust policy in place, which ensures that systems are followed in order for the complaint to be fully investigated and documented.

A complaint is any expression of dissatisfaction, whether justified or not, about any aspect of our company and can be received verbally, by phone, by email or in writing.

Complaints may come from any person or organisation that has a legitimate contact or interest in our company, or members of the local community.

[This policy does not cover complaints from staff, who should use the Company’s Discipline and Grievance policies.]

All complaint information will be handled sensitively and we will adhere to any relevant data protection requirements.

Overall responsibility for this policy and its implementation lies with

Steve Platt, Director – Email: steve.platt@glassinstallations.co.uk  Tel. 01782 317620

Our policy is:

• To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint
• To make sure that people know how to contact us to make a complaint
• To make sure that everyone at Glass Installations Ltd knows what to do if a complaint is received
• To make sure all complaints are investigated fairly and as quickly as is reasonably practicable
• To gather information which helps us to improve what we do
• To make sure that complaints are, wherever possible, resolved and that relationships are repaired

For further information on our complaints procedure, please contact Steve in confidence and he will ensure your complaint will be dealt with efficiently and discreetly.